QA Team Lead: Lead Quality & Continuous Improvement

Teleperformance is seeking a Quality Assurance Team Leader based in Cape Town, South Africa. The successful candidate will lead a team of Quality Analysts, ensuring quality management standards and continuous improvement within the retail environment.

Key responsibilities include managing the QA team, presenting quality performance metrics to stakeholders, and fostering a culture of quality. Ideal candidates will have 2-3 years in a relevant position and experience in performance reporting and data analysis.