Quality Analyst.

Quality Analyst responsible for monitoring and evaluating call center interactions to ensure quality and adherence to standards. Provides feedback and coaching to improve customer service performance.

Description / Requirements

• Job title: Quality Analyst
• Account: Travel Sales
• Work set up: 100% Onsite at Cebu City
• Work shift: Night Shift
• Salary: Up to 34K but open salary negotiation
• Start date: ASAP

Qualifications

• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain

Essential Hiring Skills

1. Ability to Mentor agents and give feedback of calls monitored
2. Act as a Subject Matter Specialist
3. Participate in teleconferences and meetings initiated by the customer
4. Take ownership of issues and escalations ...