Quality Analyst – Customer Service Operations – Cebu, Philippines

Are you searching for Cebu jobs in the BPO industry or looking for quality assurance jobs in Cebu? Fusion CX is hiring in Cebu for the role of Quality Analyst – Customer Service Operations. This opportunity is ideal for professionals who want to build a career in call center quality assurance, performance monitoring, and process improvement within a fast-paced customer support environment. If you have experience in transaction monitoring, quality audits, and coaching advisors to improve performance, this role offers excellent exposure to BPO quality management and operational excellence.

Job Description:

About the Role

As a Quality Analyst, you will be responsible for monitoring customer interactions, evaluating service quality, and ensuring adherence to defined process standards. Your role will focus on identifying improvement opportunities, delivering structured feedback to advisors, and driving continuous improvement initiatives across custome...