Opportunity Description
Job Title: Quality Analyst Manager – Call Center (Telesales)
Organization: Chandigarh University
Location: Gharuan, Mohali, Punjab
Employment Type: Full-Time | Permanent
Work Mode: On-site
Shift: Day Shift (9.30 to 5.30)
Salary: hike on last
Role Overview
We are looking for an experienced and performance-driven Quality Analyst Manager to lead the quality function for telesales operations. The role involves managing a team of Quality Analysts, ensuring adherence to quality standards, and driving continuous improvement through structured audits, feedback, and coaching. The ideal candidate should have strong leadership skills and a data-driven approach to quality management.
Key Responsibilities
1. Quality Management & Call Auditing
Oversee and manage inbound and outbound call auditing processes
Ensure adherence to quality standards, compliance policies, and sales scripts
Review and validate audit scores to maintain consistency and accuracy
Monito...
Organization: Chandigarh University
Location: Gharuan, Mohali, Punjab
Employment Type: Full-Time | Permanent
Work Mode: On-site
Shift: Day Shift (9.30 to 5.30)
Salary: hike on last
Role Overview
We are looking for an experienced and performance-driven Quality Analyst Manager to lead the quality function for telesales operations. The role involves managing a team of Quality Analysts, ensuring adherence to quality standards, and driving continuous improvement through structured audits, feedback, and coaching. The ideal candidate should have strong leadership skills and a data-driven approach to quality management.
Key Responsibilities
1. Quality Management & Call Auditing
Oversee and manage inbound and outbound call auditing processes
Ensure adherence to quality standards, compliance policies, and sales scripts
Review and validate audit scores to maintain consistency and accuracy
Monito...
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