Quality Analyst Supervisor - KL

Overview

Job SummaryThe Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company’s policies, procedures, and maintaining a system of quality and reliability testing for the products and development processes. Reports directly to QA Manager.

Qualifications

Requirements

• Customer service experience
• Oral and written communication skills
• Analytical thinking and problem solving
• Being detail-oriented and capable of delivering a high level of accuracy
• A desire to see others succeed and willingness to help team members achieve their goals
• Strong organization, critical thinking and follow-up skills
• Ability to Review and Analyse Metrics
• Quick Thinking and Problem-Solving Skills
• Ability to Identify Customer Trends
• Excellent phone skills and ability to control calls
• Poise...