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Quality Analyst Supervisor - Penang

Teleperformance USA

bayan lepas, penang, Malaysia Full-time May 27, 2026
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Opportunity Description

Job Summary

The Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company’s policies, procedures, and maintaining a system of quality and reliability testing for the products and development processes. Reports directly to QA Manager.

Responsibilities

  • Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
  • Maintain accurate metrics of direct reports’ individual performance as well as overall team level performance
  • Communicates and trains personnel on new directives, policies, or procedures to QA staff to explain changes, answer questions, and maintain morale
  • Lead quality task forces / action plans with Business stakeholders (Quality Leade...
Full-time Management & Operations

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