Quality Assurance Analyst 2 - IT

Meet the team: Are you an advocate of exceptional customer service and continuous improvement? Do you derive fulfillment from aiding operational goals in attaining exceptional quality? Are you an individual who actively pursues ongoing professional development and thrives in dynamic work environments? If so, the GBS Quality Assurance Team could be the ideal fit for you. Our team comprises adept Quality Assurance Analysts dedicated to offering unparalleled support and contributing value to Dexcom's objectives.

Where you come in

• You are responsible for monitoring and evaluating IT service desk and desktop support issue resolution processes.
• You are responsible for monitoring and evaluating a high volume multi communication channel and multi process tasks to ensure quality standards are met.
• You will execute audits ensuring quality and consistency across all Quality Assurance resources.
• You will use quality monitoring data management s...