Quality Assurance Analyst – Complaints & Data Reporting

A leading quality assurance firm in Dubai is seeking a Quality Assurance Officer to monitor and enhance the quality of complaints handling processes. The candidate will conduct quality audits, evaluate adherence to policies, and manage data analysis to drive continuous improvement initiatives. Experience in Quality Assurance roles and proficiency in reporting tools are critical for success. This position offers an opportunity to impact customer satisfaction while working in a dynamic environment.
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