Quality Assurance Analyst – CX Insights & Process Optimizer

Join TELUS Digital in Quezon City as a Quality Analyst. In this role, you will ensure quality assurance in our Contact Center Operations, enhance the customer experience through effective monitoring, and provide actionable insights for improvement.

Qualified candidates must have a Bachelor’s degree and at least 2 years of experience in a call center, with specific skills in analysis. This position offers the opportunity to make a real impact on service delivery.