Quality Assurance Analyst (Onsite)

Areyou passionate about empowering people through training and ensuring the highest quality standards are met ? Do you thrive in a role that directly impacts both client satisfaction and team success? We’re looking for a Trainer/QA Analyst to join our Small Teams division. This is a hybrid role where you’ll play a key part in evaluating performance, identifying knowledge gaps, and bridging processes between clients and our operations team. Your expertise will help our employees reach their full potential and ensure our team delivers exceptional service to clients—every time.

What you will do (QA Analyst)

• Conduct fair and consistent quality evaluations using established Small Teams QA Guidelines.
• Design and deliver engaging training programs covering product knowledge, company policies , processes , system navigation , and essential soft skills such as emotional intelli...