Quality Assurance Coach - CX & Contact Center

A customer experience management company is seeking a Quality Assurance Analyst in Pampanga, Philippines. In this role, you will be responsible for monitoring Customer Service Representatives (CSRs) and ensuring the quality of service provided by evaluating various communication channels. Your expertise in quality assurance and strong communication skills will help elevate team performance. Candidates should be organized, able to multi-task, and hold a high school diploma or equivalent. The job requires working flexible shifts, including evenings and holidays.
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