Quality Assurance & Coaching Specialist

Awesome CX is looking for a Quality Assurance Analyst for their Davao site. This role involves monitoring and scoring service quality, developing coaching plans for agents, and collaborating with leadership to enhance performance. Ideal candidates will have proven experience in QA/QC, a strong understanding of customer service KPIs, and excellent coaching skills. This position emphasizes proactive trend identification and continuous improvement within the customer service team.
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