Opportunity Description
Quality Assurance Manager - Retail BPO (Cebu) | Onsite
Job Openings Quality Assurance Manager - Retail BPO (Cebu) | Onsite
About the job Quality Assurance Manager - Retail BPO (Cebu) | Onsite
Start Date: August 15
Work Setup: Fully Onsite in Cebu
Educational Qualification: Bachelor's Degree
Work Experience:
- At least 4 years of experience as a QA Manager in any industry, preferably in retail
- Knowledge of quality methodologies such as Lean Six Sigma, Kaizen, etc. (preferred)
- Experience managing client relationships directly
Key Responsibilities:
- Quality Assurance Oversight: Develop and establish standards for customer interactions, monitor and evaluate calls, chats, emails, and other communication channels, and implement screening programs to ensure compliance with quality standards.
- Agent Performance & Development: P...
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