Quality Assurance - QA Team Lead

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Are you a detail-oriented professional with strong leadership skills? Join our team as a QA Team Lead and play a key role in ensuring high-quality customer interactions and excellent service delivery within our BPO operations.

As a QA Team Lead, you will monitor and evaluate customer interactions such as calls, emails, and chats to ensure they meet established quality standards. You will analyze performance metrics, prepare reports for management, and provide coaching and constructive feedback to help team members improve their performance.

In this role, you will also support operational excellence by identifying process improvements, guiding less experienced team members, and ensuring that daily and short-term team goals are successfully achieved. If you are passionate about quality, leadership, and continuous improvement, this is a great opportunity to grow your care...