Quality Assurance Specialist - Process Improvement

TDCX Group in Iloilo City is seeking a passionate individual for a Quality Monitoring role. This position involves evaluating employee behaviors and customer service performance, providing actionable feedback, and analyzing quality reports.

Ideal candidates should possess a Bachelor's degree and have at least two years of relevant experience. Strong skills in quality audits and process improvement are essential, along with excellent communication skills. Join a dynamic team in a well-respected global company.