Quality Assurance & Training Associate (Entry Level)

Convergys is looking for an entry-level candidate in Quezon City, Philippines, to monitor and evaluate the quality of contact methods including calls, chats, and emails. The role includes participating in calibration sessions and supporting management on key operational metrics.

The ideal applicant will hold a Bachelor’s Degree and possess effective communication skills, alongside proficiency in Microsoft Office applications. Strong detail orientation and multi-tasking abilities are essential.