Quality Control

Responsibilities

• Through on-site inspections, recording checks, customer follow ups, and other forms, identify any violations by the debt collection team in their work, including but not limited to improper language, verbal abuse, threats, intimidation, and other inappropriate behaviors.
• Review whether the workflow and operations of the collection team comply with industry regulatory requirements and internal compliance policies of the company.
• Record the quality inspection results, count the types and quantities of non-conforming items.

Qualifications

• University degree or above, preferably in finance, law, management or related majors.
• Candidates with more than one year of experience in debt collection, call center quality inspection, or related fields will be given priority consideration.
• Familiar with the laws, regulations, and regulatory requirements of the debt collection industry.
• Profici...