Opportunity Description
Job Title: Quality Manager
Skills: Overall work experience of 6-8 years with at least 4 years’ experience as Quality Manager or similar. Preferably in a BPO setting.
Experience: Exposure to Quality Methodology (COPC, Six Sigma, LEAN).
Location: Muntinlupa, Philippines
We at Coforge are hiring a Quality Manager with the following skillset:
- Exhibit a strong understanding of performance management and employee development strategies.
- Excellent organizational, interpersonal and communication skills.
- Excellent leadership and decisive decision-making skills.
- Ability to be strategic in providing solutions and process improvements.
- Proficient in MS Office (Excel, Word, PowerPoint).
Responsibilities:
- Spearheads the Quality team in identifying gaps from new hires to tenured agents<...