Opportunity Description
Real Time Analyst - Cebu (start work by August 15)
About the job Real Time Analyst - Cebu (start work by August 15)
Start Date: August 15
Work Setup: Fully Onsite in Cebu
Educational Qualification: Undergraduate or College Graduate
Work Experience:
- At least 2 years as a Realtime Analyst (RTA)
- Preferred: Knowledge of tools such as IEX/Verint or Genesys
- Experience managing real-time adherence and scheduling tools
- Proficient in Excel for data management and analysis
Key Responsibilities:
- Real-Time Monitoring: Keep track of call/chat volumes, agent availability, service level compliance, and other KPIs using monitoring tools.
- Staffing & Scheduling: Modify agent schedules, redistribute workloads, and handle breaks and time-off requests to maintain optimal staffing and schedule adherence based on real-tim...
Ready to Apply?
Submit your application for Real Time Analyst - Cebu (start work by August 15) at TASQ Staffing Solutions
Apply for this Position