Opportunity Description
Specific Responsibilities
- Monitor queue level performance and variance to forecast in real time
- Report any significant variations from forecast to Operations and WFM Management
- Provide recommendations for addressing and responding to variations from forecast
- Monitor agent level schedule adherence
- Report any significant adherence to Operations and WFM Management in a proactive and in an urgent manner
- Analyze variations to forecast and project impact for the remainder of the day
- Compile and submit intraday reports with accuracy and timelines as well as proactive recommendations for actions
- Update schedules with real time attendance and exceptions
- Approve/recommend alternatives for real time schedule exception requests
- Other related duties as required
TaskUs welcomes applicants from diverse backgrounds and is committed to providing equal access to opportunities. ...
Ready to Apply?
Submit your application for Real Time Analyst (RTA) at TaskUs
Apply for this Position