Real-Time Operations Performance Specialist

A global leader in insurance is seeking a Real-Time Performance Specialist in Cape Town. The role involves real-time monitoring of call volume, agent performance, and incident management to ensure optimal service levels. Candidates should have experience in a call center, proficiency in workforce management systems, and strong analytical skills. The successful applicant will provide actionable insights to drive performance and optimize customer experience. Flexibility in working hours is required, including weekends and public holidays.
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