Real-Time WFM Analyst — Customer Support (Flexible Hours)

About Us

At Auctane, we unite over a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We enable hundreds of thousands of businesses to annually mail and ship billions of items worth over $200 billion worldwide.

About The Role

Workforce Management Real‑Time Analyst in Auctane’s Customer Support organization. Monitor real‑time operational performance and make timely adjustments to optimize schedules and agent utilization.

About The Team

Responsible for optimizing staffing, forecasting support volume, ensuring service levels across support channels, proactively identifying trends and partnering with operations leaders.

What will you be doing?

• Real‑Time Monitoring: monitor and analyze service‑level and agent‑adherence metrics using workforce management software.
• Adherence Management: monitor agent adherence to schedules, identify deviat...