Real-Time Workforce Analyst: Scheduling & Adherence

A global customer experience leader is seeking a Real Time Analyst in Muntinlupa, Philippines. The role focuses on monitoring agent activities to ensure quality service delivery and involves updating schedules. Candidates must have strong multitasking abilities, communication skills, and prior experience with workforce management tools. This position requires flexibility to work varying schedules, including nights and weekends, and offers the chance to contribute to a dynamic team in a fast-paced environment.
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