Reception/night auditor

The Reception/ Night Auditor in a hotel is responsible for handling front desk operations, managing financial transactions, and ensuring accurate record‑keeping during their shift. The role combines accounting and customer service duties, balancing daily financial activities while assisting late‑night guests with check‑ins, check‑outs, and other requests. Key Responsibilities Front Desk Operations: Checking guests in and out, handling reservations using the PMS semper to do so; answering phone calls and addressing guest inquiries and complaints. Financial Management: Reconciling daily financial transactions, processing invoices and payments, posting room charges and taxes, and preparing reports. Record Keeping: Maintaining accurate guest records, financial records, auditing accounting ledgers, and preparing end‑of‑day reports (cash ups) for management. Customer Service: Providing excellent customer service to guests during the overnight hours, addressing their needs and ensuring a posi...