Recovery Technician (Window & Door Installation)

The Recovery Technician is responsible for ensuring that the customer’s expectations are met and will work with the installers, sales teams, and office personnel to achieve this goal. Responsibilities

+ Note any problems at installation stage and follow any resolution to completion by following the recovery process.

+ Respond to installer or service requests for assistance at the job site.

+ Make emergency parts deliveries and emergency repairs as needed.

+ Ensure that Pella promise standards are met.

+ Trouble shoots problem installations and report findings to Install Manager.

Minimum Qualifications

+ High School Diploma or equivalent

+ 2 years building/construction experience

+ Good organizational, social, and customer focus skills are necessary.

+ Computer and modern technology skills required.

+ O utgoing and highly motivated personality.

+ Excellent ...