Regional Collections Team Lead (CDO)

A Regional Collection Team Leader is typically responsible for managing a collections team across a specific geographic region to ensure timely recovery of payments, reduction of overdue accounts, and achievement of collection targets.

Key Responsibilities

• Lead, supervise, and motivate regional collections personnel to achieve collection and recovery targets
• Monitor delinquent accounts and implement effective collection strategies
• Ensure timely resolution of past-due accounts while maintaining positive customer relationships
• Analyze collection performance metrics and prepare regular management reports
• Conduct field visits and account reviews when necessary
• Ensure compliance with banking regulations, internal policies, and legal requirements
• Handle escalated or high-risk collection cases
• Coordinate with branch operations, credit, legal, and risk management teams
• Provide coaching, t...