Regional IT Support

Mission and Responsibilities

• Assist in the establishment, implementation, and maintenance of IT infrastructure, including but not limited to End User Computing (EUC), LAN/WAN, network equipment, servers, printers, communication systems (VC, Telephony system, etc), and access security systems (CCTV, access doors).
• Provide user support through IT helpdesk management and ticketing system, define proper prioritization and monitor issue handling and troubleshooting KPI.
• Collaborate with business stakeholders and suppliers to address IT-related problems and implement improvements.
• Leading the implementation of local IT projects and contribute to the execution of global and regional IT initiatives.
• Respond promptly to critical IT issues, identifying and implementing solutions, while maintaining effective communication with stakeholders, especially local management.
• Act as local representative of Information Security Offic...