Remote Associate Technical Services Engineer

Job Description
We are seeking an Associate Technical Services Engineer who will provide frontline product and technical support to customers, troubleshooting issues, identifying solutions, and ensuring timely resolution within SLA guidelines. This role requires strong problem-solving skills, effective communication, and collaboration with cross-functional teams to deliver exceptional customer experiences and drive continuous improvement. The ideal candidate will demonstrate a proactive learning mindset and thrive in a fast-paced environment where priorities can shift rapidly based on customer needs.

Key Responsibilities:

Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines
Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutions

Triage and prioritize cus...