Remote IT Service Delivery Lead | ITSM & Change Champion

Probe Group is seeking an IT Service Delivery Manager for a remote role in the Philippines. This senior position focuses on overseeing service delivery across various regions and enhancing operational efficiency. The role combines technical knowledge with relationship-building skills to improve employee user experience.

The ideal candidate has extensive experience in customer service, a proven track record of managing complex programs, and familiarity with ITIL frameworks. The role offers the opportunity to engage with stakeholders and drive process improvements.