Remote Junior Danish-Speaking Customer Service Representative

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
• Assist customers with product-related questions, technical support, and issue resolution.
• Process orders, returns, and complaints while maintaining a high level of customer satisfaction.
• Collaborate with internal teams to address customer concerns and elevate issues as needed.
• Maintain up-to-date knowledge of products, services, and industry trends.
• Accurately document interactions and maintain customer records in the CRM system.
• Strive to exceed customer expectations and deliver a superior service experience.

Qualifications & Skills

• Language Skills: Native or fluent in Danish; proficient in English (B2 or higher).
• Previous experience in customer service, support, or a related field is preferred.
• Excellent communication and problem-solvin...