Remote Product Support Analyst – Incident & SLA Expert

CSG Systems is looking for a Product Support Analyst in Colombia to provide 1st level technical support for its products. The role involves troubleshooting customer issues, managing incidents throughout their lifecycle, and ensuring customer satisfaction. Candidates should have a technical degree related to IT, excellent problem-solving skills, and experience in ticket management. CSG offers options for remote or hybrid work, alongside various benefits such as healthcare and paid vacation.
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