Remote Property Operations Specialist – Guest Experience

Salary: PHP 50,000/month + Performance Bonuses

Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

Schedule: U.S. Hours

About the Role

SmartScale360 is looking for a Property Management Specialist to support our U.S.-based property operations. You'll handle daily property management tasks to ensure smooth operations and high-quality guest experiences.

This role is ideal for candidates with short-term rental or property operations experience who are proactive and thrive in a fast-paced environment.

Key Responsibilities

• Manage guest communication across platforms (Airbnb, VRBO, direct bookings)
• Ensure timely, professional responses aligned with brand standards
• Handle escalated guest issues via phone, email, or messaging
• Proactively identify and resolve guest service gaps
• Coordinate guest-related operational requests, including: ...