Remote QA Team Lead - Customer Experience & Bot Quality

Sadapay is looking for a QA Team Lead in Pakistan to oversee the quality assurance program for customer interactions. In this role, you will design evaluation scorecards, lead a team of QA analysts, and ensure that chat interactions meet established quality standards.

The ideal candidate will have 3 to 4 years of experience in quality monitoring and customer support, along with strong skills in Excel or Google Sheets and familiarity with chat-based CX platforms. We are committed to fostering an inclusive environment where all team members feel valued.