Remote Senior WFM Leader: Shared Services & Insights

A global financial infrastructure company is seeking a Senior Shared Services Lead to oversee operations in Customer Care and Recoveries. This role involves driving operational excellence, mentoring staff, and managing workforce analytics to ensure optimal service levels. The ideal candidate should have extensive experience in contact center WFM operations, combined with advanced SQL skills and proficiency in dialer administration. Candidates who thrive in a remote-first environment and are passionate about financial inclusion are encouraged to apply.
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