Remote Student Support Advisor (Tier 2)

Cengage Group is looking for a Tier 2 Student Advisor in Phoenix, AZ, dedicated to providing exceptional customer service in a fast-paced environment. This role requires strong empathy and communication skills to effectively resolve customer issues and build relationships. You will handle both inbound and outbound contacts, multitasking within various platforms. Compensation ranges from $19.00 to $22.00 USD, depending on experience and qualifications, with a schedule of Monday through Friday, 8:30 AM - 5:00 PM EST/CST/PST.
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