Remote Technical Services Engineer

Job Description
We are seeking a Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise while delivering exceptional customer service.

As part of the Support Engineering team, you will:

Troubleshoot complex issues and improve the user experience for the customers.
Provide technical support to both internal and external clients across hosted and on-premises environments.
Leverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently.
Collaborate with IT, operations, product development, product management, and other stakeholders to drive innovation and continuous improvement.
Utilize a broad range of technologies and develop deep knowledge of products to ensure high-quality suppor...