JOB SUMMARY
Entry level customer service representative, handling the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues. Responds to routine customer service requests and inquiries. Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.
MAJOR RESPONSIBILITIES.Description
Routinely interfaces with internal Panasonic Departments for the coordination of internal work packages, reporting status and tracking of jobs in order to monitor and satisfy customer requirements. Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues. Routinely monitors the repair cycle for turn time conformance. Maintains and updates Customer Profiles as customer requirements change. Provides feedback to improve processes within Repair Shop to expedite processing of repair ...