Reservation Agent

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

電話・FAX・メールにて受領した予約リクエスト、変更、キャンセル対応を行う。
お客様の宿泊ニーズを把握し、適切な客室タイプを提案・案内する。
客室タイプおよび料金の空室状況を確認し、保証規定、特別料金、キャンセルポリシーについて説明する。
特別なリクエストについて対応・記録を行う。
ホテル施設・サービスおよび客室に関する問い合わせ対応を行う...