Reservations Agent

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Reservations Agent, you will be responsible for handling basic operations of the department, mainly reservations that come in various forms such as telephone, facsimile, GDS and LHW, etc.; Fidelio / Delphi data input and preparation of various reports.

As Reservations Agent, you will be responsible for the following duties:

• Handle incoming reservation inquiries and bookings via telephone with professionalism, clarity, and a guest‑oriented approach.
• Accurately input reservation details into the Property Management System (PMS) following the standards outlined in the PMS operational manual.
• Ensure clear and timely communication with key departments such as Credit, Sales, Concierge, Housekeeping, Front Desk, and others, sharing relevant reservation information to support seamless operations.
• Prepare and update the daily on‑books reports.
• Ge...