Reservations Sales Agent

We are currently seeking a passionate and customer-focused Reservations Sales Agent to join our team on a Full Time basis. 

Reporting to the Revenue / Reservations Manager, you will play a key role in delivering exceptional guest service while maximising room revenue opportunities through effective reservations management.

Key Responsibilities 

• Handle hotel reservations via phone, email, and online booking channels  

• Provide exceptional customer service and respond promptly to guest enquiries  

• Maximise revenue opportunities through upselling and promoting hotel services  

• Maintain accurate guest information and booking details in Opera PMS  

• Coordinate closely with Front Office, Sales, and Revenue teams  

• Ensure all...