Residential Fiber Technician - Customer Experience (Giga Guide)

Giga Guide

Reports to: Manager – Fiber Installations

Job Summary:

Centric Fiber (“Centric”) delivers industry-leading high-speed internet through Centric

Fiber. Centric Fiber serves ground-up commercial and residential developments, as well as

master-planned communities in all major metropolitan markets across Texas, Arizona and

Central Florida. Centric Fiber is rapidly expanding into new regions due to its advantageous

fiber-as-a-utility approach. Our team is dedicated to bridging infrastructure gaps through

strategic value creation and continuous innovation.

We are seeking an energetic and customer-focused Giga Guide (GG) to represent Centric in

the field and deliver an outstanding onboarding experience to new residents. Giga Guides

play a critical role in conducting preinstalls, completing customer installs, addressing

technical tickets, an...