Opportunity Description
Posted On: 9th August 2024
Resolution Specialist
£24,000 – £26,000 – Office based – Mon-Fri
Hinckley
Do you have excellent communication skills and a desire to provide excellent customer service?
Are you someone who enjoys working under pressure in a fast paced environment?
Job Overview
Our client is looking for an enthusiastic Resolution Specialist to join as part of their client experience team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast membership focused solutions. Accountable for our client’s online reputation, managing online reviews in accordance with business processes.
Day-to-Day Responsibilities
* To be the key person for receiving member complaints and retention opportunities
* To be the key person for responding to all online reviews for the business
* To ensure that all member service iss...
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