Retail Assistant

Overview

A retail assistant plays a key role in ensuring a positive shopping experience for customers.

Responsibilities

Customer Service:

• Greet customers and assist them in finding products.
• Provide product recommendations and answer customer inquiries.
• Handle customer complaints or escalate them to a supervisor when necessary.

Sales:

• Assist in achieving sales targets through upselling and cross-selling techniques.
• Process transactions accurately using the point-of-sale (POS) system.

Merchandising:

• Stock shelves, organize displays, and ensure the store is tidy.
• Monitor stock levels and inform management of restocking needs.
• Assist with promotional displays and signage.

Operational Duties:

• Handle returns, exchanges, and refunds following company policies.
• Perform basic housekeeping t...