Opportunity Description
Retail Loyalty Support Specialist
Location: 6750 Building, Makati City, Philippines
Responsibilities
- Documenting inquiries and issues up to resolution via Salesforce or ServiceNow systems
- Monitors, supports and takes appropriate action to resolve and/or escape any issues related to:
- Site participation, enablement, and redemption
- Transaction discrepancy and inconsistencies
- Point of Sale (POS) configuration and prompting issue
- Loyalty Network outages and issues
- Automated alerts
- Liaises with other Chevron groups and stakeholders to ensure contracts notices prior to site addition/removal to the program and systems
- Communicates dependency and functionality issues identified on the different applications/systems used in the loyalty network to their respective support team
- Provides site level and field loyalty support/escalation for all class of trade...
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