Retail Workforce Planning & Management Specialist

Job Overview

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Key Responsibilities

• Analyse historical footfall data, marketing calendars, and seasonal trends to generate accurate short-term and long-term customer traffic forecasts for every store in the network.
• Oversee the generation of 4-week rolling staff schedules, ensuring optimal coverage during peak hours while adhering to labour laws and internal policies.
• Conduct long-ra...