Retention Administrator

Job category: Admin, Office Support and Services

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

The Retention Administrator is responsible for supporting customer retention strategies through the development, management and analysis of data‑driven reports. The Retention Administrator is involved in tracking key retention metrics, producing actionable insights, and ensuring the accuracy of data that informs strategic decisions across the business. Tracker requires the services of Retention Administrator in the Retention department based at Tracker Head Office in Johannesburg.

Responsibilities

• Distribution of work allocation from various email boxes
• Compile daily outstanding’s on Business and Consumer retentions.
• SLA TAT spreadsheet to be completed daily
• Compile and allocate work items for ...