Retention Specialist

CDA Coliving is a dynamic and rapidly growing company specialising in providing quality furnished rooming accommodation across Sydney. We pride ourselves on creating vibrant communities that offer comfortable and convenient living spaces for international travellers and local residents alike. With more than 1,200 rooms under management and a passionate team of 50+ staff, we’re dedicated to making the experience of living in Sydney exceptional.

About the role

• The Retention Specialist (Proactive & Operations) is responsible for preventing occupant departures before they materialise. Unlike reactive retention, this role proactively contacts current CDA tenants — without waiting for a notice to be submitted — to detect dissatisfaction early, resolve issues before they escalate, and build lasting relationships that improve occupancy stability. In parallel, this role manages specific operational case types: Return to Owner, Consulate Inspections, and Arrears cas...