Retention Specialists — Telco firm

Earn up to PHP 28,000 for this position
7/F Robinsons Summit Center, Ayala Avenue, Makati, PH

QUALIFICATIONS

• At least 1 year of BPO experience as Sales Representative or Retention Specialist
• Experience in taking inbound and outbound calls
• Good technical skills—able to comfortably navigate through smartphone and desktop applications
• Excellent written and spoken English communication skills
• A critical thinker with good analytical skills and attention to detail
• Flexible and able to work in a fast-paced, team-oriented environment
• Effective organizational and time management skills
• Able to work independently with minimal supervision
• Willing to work on-site in Makati

RESPONSIBILITIES

• Assist customers via phone, live chat, and email in clear and concise English
• Improve the quality of customer interactions daily
• Have fun and work effectivel...