Return & Refund, Knowledge Management - MY Marketplace

Job Description
The Return & Refund Knowledge Management & AI Enablement Specialist drives the governance, optimization, training enablement, and AI integration of returns and refund processes. This role ensures policies and SOPs are structured, accurate, and automation-ready while equipping operational teams with the knowledge and tools needed to execute consistently and efficiently.

Job Description
The Return & Refund Knowledge Management & AI Enablement Specialist drives the governance, optimization, training enablement, and AI integration of returns and refund processes. This role ensures policies and SOPs are structured, accurate, and automation-ready while equipping operational teams with the knowledge and tools needed to execute consistently and efficiently.
Key Responsibilities
Knowledge Governance & Process Management

• Develop, standardize, and maintain Returns & Refund (R&R) po...