Opportunity Description
UnifyCX is growing and looking for a RTA to join our motivated and ambitious team in Barranquilla.
What Will You Do?
Monitor
- Demand Patterns - Contact Volume, handle time per contact, Staff requirement for multi-vendor operations
- Supply Patterns – Shift Attendance, Staff Auxiliary Usage for planned and unplanned events in real time
- External factors influencing demand and supply patterns for program real time which includes, but is not limited to, network uptime/downtime, system application uptime/downtime and natural calamities at the location
Detect & Alert
- Understand the plan for execution for the business prior to business / shift start
- Analyze the parameters, detect deviations to the planned metrics assumptions
- Alert operational stakeholders responsible for execution on the operational floor
Notify
- Communicate to stakeholders on deviations ...